Overview
KLM Royal Dutch Airlines is a worldwide company based in the Netherlands. It comprises the core of the KLM Group, which further includes KLM Cityhopper and Transavia. Furthermore, KLM works closely with Air France within the AIR FRANCE KLM holding company, which has existed since the two companies merged in 2004. In terms of financial turnover, AIR FRANCE KLM is the world's largest airline partnership; it also transports the most passengers and is the world's second-largest cargo transporter.
AIR FRANCE KLM's strategy can be expressed in a single expression: One Group, Two Airlines, Three Core Activities. It indicates that KLM maintains its own company identity within the international airline industry. It means that KLM can give substance to its business activities as it sees fit, as long as they are attuned with those of the AIR FRANCE KLM Group as a whole. KLM's core businesses are passenger transport, cargo shipment, and aircraft maintenance. KLM's cargo activities have been fully integrated with those of Air France since 2007.
KLM and Air France each have their own networks. Together they maintain a worldwide network of flight connections based on what they call their Dual-Hub Strategy. The two hubs - transfer airports - are Air France's home base, Paris Charles de Gaulle and KLM's home base, Amsterdam Airport Schiphol. Together with Air France, KLM offers passengers and cargo shippers more than 250 destinations, whether nonstop connections or links to secondary destinations.
Business
Relax in a wide, comfortable seat. Enjoy the luxury, attention to detail and personal care. We will make sure that your trip flies by!
Before departure
As a World Business Class passenger you are entitled to extra baggage and can check in at dedicated check-in desks. Once through customs, having used the priority lanes where available, relax in one of our KLM Crown lounges at Amsterdam Schiphol, Dubai, Toronto or Houston airports. Or in the lounges of our SkyTeam partners in other airports across the world.
Onboard comfort
Let your worries float away as you sink into our World Business Class seat. At 190 cm long, reclining to 175 degrees and equipped with a massage option, you will arrive relaxed and as fit as a fiddle. Refreshed too, with our World Business Class toiletries bag which you can enjoy behind your seat’s privacy screen. If you have any more requests, just ask our cabin attendants.
Watch the latest films and popular television series, listen to audio books, language courses and lots more on our personal and interactive entertainment system. Or use it to send messages to any telephone or e-mail address in the world. No time for fun? Your seat has a laptop connection, or you can keep abreast of world affairs with our collection of international newspapers and magazines.
On board dining
Enjoy a delicious three course menu, prepared specially by top chefs. All meals are served on quality crockery, with a glass of fine wine or another drink of your choice. Just let us know your dietary requirements in advance, and we will do our best to fulfil them. Among the dining choices are authentic local dishes on flights to and from Asia – the height of good dining!
In World Business Class, on top of our usual choice of gift items, we offer a selection of exclusive items – perhaps presents for the special people in your life? And of course, we give you a unique souvenir of your trip. All our World Business Class passengers receive one of our famous Delft Blue miniature houses filled with genuine Dutch genever.
Economy
Before departure
We offer various possibilities to check in and save time. If you check in online or at the airport using the self-service check-in machines, you can reserve the seat of your choice, for example with extra legroom, straightaway. You can also check in at our check-in desk at the airport.
Onboard comfort
Welcome on board! We will do our best to make you feel at home during your flight. Enjoy a good meal, refreshments, alcoholic and non-alcoholic beverages, and a selection of international newspapers.
Entertainment
Every seat on our Boeing 777, Airbus A330 and MD-11 is equipped with an interactive entertainment system. You can watch popular television series and listen to audio books or language courses. Even the longest flights are not long enough to watch all the 80 films that we offer on every intercontinental flight! Every seat has a special telephone with which you can send messages to any mobile telephone or e-mail address in the world – and even receive an answer too.
Shop for watches, jewellery, perfume, gadgets, toys and Dutch souvenirs in the sky, all at tax-free prices. The articles are listed in the Holland Herald, our complimentary in-flight magazine which you will find in the pocket in front of your seat. Watch the screen just before landing for the latest flight transfer information.
